Frequently asked questions

The answer to your question could be a click away. Find the answer or solution to common questions and issues from the following complete list of frequently asked questions.


Billing
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  • How do I claim Sales Tax exemption?
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  • How do I claim VAT exemption?
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  • What is Cybersource / Paymentech?

    Content
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  • How can I customize the page view while I'm reading?
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  • Does Safari Books Online have keyboard shortcuts?
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  • How can I request a new title?
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  • How come the number of books on my bookshelf and used slots count do not match?
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  • How do I cite Safari Books Online content?
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  • How does the Content Reader work?
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  • Is your website compatible for people with disabilities?
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  • What are Rough Cuts?
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  • What are Short Cuts?
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  • Where is the CD/DVD-ROM content for my book?
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  • Why won't my video play?

    Downloads
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  • Can content be downloaded from Safari Books Online?
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  • Does my account offer the PDF download feature?
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  • How do I download a chapter or full book?
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  • How many tokens come with my account?
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  • Do tokens expire?
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  • How many tokens does it take to download a chapter?
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  • How many tokens does it take to download a full book?
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  • Can I purchase additional tokens?
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  • Can I download a Rough Cuts title?
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  • Can I download a Short Cuts article?
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  • How long does it take to download a book?
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  • Where are my download files?
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  • I have a trial account. Can I download?
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  • How do I obtain permission to use content from your site?
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  • Can I share my PDF download files?
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  • What should I do if I'm having trouble with my PDF downloads?

    Logging in
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  • Why can't I stay logged in to Safari Books Online?
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  • What browsers can I use to access Safari Books Online?

    Messages and Alerts
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  • Why did I receive a "maximum sessions exceeded" email?

    Mobile Access
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  • Can I access Safari Books Online with my mobile device?
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  • How do I access Safari Books Online from my mobile device?
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  • How does the Safari Books Online mobile UI work?
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  • What mobile devices does Safari Books Online support?
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  • What version of software is my my mobile device running?

    Printing & Copying
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  • How do I print my PDF files?

    Subscriptions and Pricing
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  • Does Safari Books Online restrict access in certain countries?
    Other
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  • Can I edit my PDF download files?
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  • How do I print pages?
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  • Who can answer questions about the content of a specific book?
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  • Who do I contact with questions about the content of a specific title?
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  • Will I receive notification when my download is complete?