Frequently asked questions

The answer to your question could be a click away. Find the answer or solution to common questions and issues from the following complete list of frequently asked questions.

Billing
	How do I claim Sales Tax exemption?   How do I claim VAT exemption?   What is Cybersource / Paymentech?
Content
	How can I customize the page view while I'm reading?   Does Safari Books Online have keyboard shortcuts?   How can I request a new title?   How come the number of books on my bookshelf and used slots count do not match?   How do I cite Safari Books Online content?   How does the Content Reader work?   Is your website compatible for people with disabilities?   What are Rough Cuts?   What are Short Cuts?   Where is the CD/DVD-ROM content for my book?   Why won't my video play?
Downloads
	Can content be downloaded from Safari Books Online?   Does my account offer the PDF download feature?   How do I download a chapter or full book?   How many tokens come with my account?   Do tokens expire?   How many tokens does it take to download a chapter?   How many tokens does it take to download a full book?   Can I purchase additional tokens?   Can I download a Rough Cuts title?   Can I download a Short Cuts article?   How long does it take to download a book?   Where are my download files?   I have a trial account. Can I download?   How do I obtain permission to use content from your site?   Can I share my PDF download files?   What should I do if I'm having trouble with my PDF downloads?
Logging in
	Why can't I stay logged in to Safari Books Online?   What browsers can I use to access Safari Books Online?
Messages and Alerts
	Why did I receive a "maximum sessions exceeded" email?
Mobile Access
	Can I access Safari Books Online with my mobile device?   How do I access Safari Books Online from my mobile device?   How does the Safari Books Online mobile UI work?   What mobile devices does Safari Books Online support?   What version of software is my my mobile device running?
Printing & Copying
	How do I print my PDF files?
Subscriptions and Pricing
	Does Safari Books Online restrict access in certain countries?
Other
	Can I edit my PDF download files?   How do I print pages?   Who can answer questions about the content of a specific book?   Who do I contact with questions about the content of a specific title?   Will I receive notification when my download is complete?